Senior Customer Experience Strategist

Vaishali Dialani

Vaishali is an analytical customer experience professional, passionate to deliver human-centered experiences by integrating emotions in the world of technology to drive business growth


Strategy driven customer experience professional for 5+ years, recognized for creating human centered design systems for complex digital products and leading marketing initiatives across diverse industries from advertising, education and fintech.

With a collaborative mindset to make a difference, Vaishali loves to understand customer needs, map out across the board customer journeys, be the voice of customer and develop effective operational processes to drive customer adoption and business success.

Recognized as CXPA’s emerging leader 2022, she is believes in the power of making customer experiences simple and seamless.