Navigating Uncharted CX Waters: Vaishali Dialani's Unique Approach | Konabos

Vaishali Dialani - Senior Customer Experience Strategist

29 Sep 2023


[Music] foreign how do you handle situations where you're completely out of the element and you're trying to help a customer out but they're in in an industry you haven't tackled before how do you approach that so what I realized when I started doing this ad everyone might have a different way of being able to do this but for me what works and what I'll share is I spend a lot of time researching understanding what that domain is what kind of problems in general do people do customers have in that particular domain I am a customer too for any manufacturing industry that could be possible or any financial industry because I also have our normal human being why I do those things what someone else is also doing I might have not had that eye to be able to look at it from a CX lens which I'm doing as a job right now so that's how I kind of differentiate it and be more observant in my day-to-day life and experiences kind of build up from there [Music]

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Vaishali Dialani

With over 8 years of experience as a data-savvy experience designer, research specialist, and strategic change-maker, she passionately advocates for integrating emotions and efficiency through customer experience research, product insights, and communications.

Recognized as a CXPA Emerging leader, CX Leader of The Year 2023 Finalist, and ranked among the top 11 CXMStars worldwide, she believes in the power of knowledge sharing to foster growth and awareness within the CX community.

Vaishali’s commitment to knowledge sharing extends to podcasts, blogs, guest lectures, speaking engagements, and training programs. Simultaneously, conducting leadership training workshops for low-literacy level professionals, making a positive impact through collaborative efforts across diverse spheres.


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