Customer Experience Strategy

Are you experiencing a high customer churn rate or struggling with understanding your customers and their needs? Konabos has extensive experience in strategy development. We collaboratively work with our clients to create winning customer experience (CX) strategies that drive results and help future-proof their brands.

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Illustration of a business man and woman planning business strategy in front of a whiteboard. A bullseye target is in the top-left and three chess pieces are in the bottom-right corner.

Can't see the forest for the trees?

As the offline and online landscape continues to evolve and become more complex, it's becoming increasingly important to prioritize customer experience (CX) in order to stay competitive and find or maximize new growth opportunities. 

Customer Experience Roadmapping

A Customer Experience Roadmap serves as a guide for organizations to transform their customer experience and provide a clear, unbiased direction for all relevant teams and stakeholders. At Konabos we work with you toward the common goal of creating relevant, engaging, and future-proof customer experiences.

How can Konabos help you?

Our experience transformation team helps businesses build an adaptable and long-lasting end-to-end customer experience program. We follow best transformation practices by bringing the right people and taking the right approach of being the ‘VOICE OF YOUR CUSTOMER’. We work collaboratively at each and every step with our clients to ensure that your customer experience road mapping is injected across your entire organization and runs smoothly. 

Discover how businesses like yours are improving customer experiences with our customer experience use cases. Learn from real-world examples and see how CX strategies are making a difference. Explore our customer experience case studies.

Our MaRComm Team

Anisa Stoli
Digital Marketing Director
Ken Gray
Senior CX Strategist
Matthew McQueeny
Relationships & Community Lead
Vaishali Dialani
Senior Customer Experience Strategist
Gustavo Souza
Multimedia Specialist & Creative Designer
Morgan Blackett
Marketing Strategist

Six Key Areas of a Digital Customer Experience Strategy


What We Offer

Market & Customer Research

Sometimes, it's hard to see the forest for the trees. Konabos helps you discover more about your customers and find unique insights your competition missed.

Customer Journey Mapping

Step into your customer's shoes and see your business from the customer's perspective at each step from awareness & interest to purchase & advocacy. Make the most of every customer encounter.

Customer Data Architecture

Align your sales & marketing data, target the right prospects with precision and accuracy, and unify data across silos to build a complete customer profile to boost relevant messaging and profitability.

Personalized Content Strategy

Create content that is unique, relevant, and personalized for your visitors. Konabos helps you deliver digital experiences quickly and assemple workflows to automate and improve campaigns, increase conversion rates, and grow engagement.

Marketing Campaign & Automation

Strategic marketing campaigns with marketing automation is a powerful way to "personally" engage customers at scale. Konabos can help you navigate the dozens of tools and governance policies you will need to consider when scaling.

Analytics & Optimization

Are you getting maximum value from your Google Analytics implementation? Are you looking for an SEO agency that can help your business grow online? Konabos has experienced search engine optimization, content producers, and strategists ready to assist. 

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