Vaishali Dialani - Senior Customer Experience Strategist
30 Jul 2024
The structure of content plays a crucial role in shaping user experience. With experience in over 10+ industries, one significant struggle across any industry is structuring content so that readers are not overwhelmed. What businesses often don't realize is that in Content Management Systems (CMS), identifying the right components is key to positioning your content effectively.
A well-organized and thoughtfully structured piece of content can make the difference between engaging your audience and losing them. Most times, the scope of work curated at the start of the project evolves as we dive deeper, and the actual content has to come into play. The journey from the vision of digital transformation to the implementation of platforms for content has been redefined with the new plug-and-play headless architecture. Based on my experience, here are some tips for businesses to consider when directing component design with experience designers and approving components:
When designing components, it's crucial to think through and evaluate the type of information you want to share with your customers. Understanding your audience's needs and preferences helps in creating content that is both valuable and engaging.
Tips:
One of the primary ways content structure impacts user experience is through readability and comprehension. Users often skim through content to find the information they need quickly. A well-structured article with clear headings, subheadings, bullet points, and short paragraphs allows users to easily scan and digest the content.
Tips:
Content structure also plays a vital role in making content accessible to all users, including those with disabilities. Proper use of headings, alt text for images, and a logical content flow ensures that assistive technologies can accurately interpret and present the content.
Tips:
A well-structured piece of content keeps users engaged by guiding them through a logical flow of information. When users find content easy to follow, they are more likely to stay on the page longer, interact with the content, and return for more. In summary, component design directly impacts your content structure, which is a critical factor that can make or break a user's experience. By thinking through and evaluating the information you want to share, enhancing readability, facilitating accessibility, and helping users navigate with the right CTAs, you can ensure that your audience not only finds your content but also enjoys and benefits from it.
Implement these tips to create content that not only captures attention but also provides a seamless and satisfying user experience. Always open to chat and discuss further, don’t hesitate to reach out to us!
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With over 8 years of experience as a data-savvy experience designer, research specialist, and strategic change-maker, she passionately advocates for integrating emotions and efficiency through customer experience research, product insights, and communications.
Recognized as a CXPA Emerging leader, CX Leader of The Year 2023 Finalist, and ranked among the top 11 CXMStars worldwide, she believes in the power of knowledge sharing to foster growth and awareness within the CX community.
Vaishali’s commitment to knowledge sharing extends to podcasts, blogs, guest lectures, speaking engagements, and training programs. Simultaneously, conducting leadership training workshops for low-literacy level professionals, making a positive impact through collaborative efforts across diverse spheres.
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