Company size
Industry
Healthcare
Region
USA
Website
www.virtua.org
Virtua creates a more relevant search experience in record time with SearchStax
Virtua Health was using an outdated version of Coveo On-Premises search product to power its website search page which was no longer supported by Coveo. The goal of the project was to replace Coveo On-Premises by SearchStax for Sitecore, leveraging all of the modern search capabilities that SearchStax SearchStudio provides while keeping the user experience (look and feel) much the same.
Case Study Highlights
Challenges
- Coveo On-Premises no longer supported
- Customer needed to provide and maintain a dedicated server to power the search engine
- No keyword(s) highlighted in the result cards
- Pagination at the top, leading to a bad search experience
- Facets were not dynamic, so facets with zero options were still being displayed
- No facet options count on the left-side filters
- No search analytics events being collected
- No insight dashboards to empower marketing and business teams
Solutions
SearchStax for Sitecore is a plug-and-play solution, so after installing and configuring the Sitecore package in order to connect the Sitecore instance with the SearchStax search apps, it was a matter of performing a few tasks before having the new search page in place:
- Replace Coveo with SearchStax
- Leveraged SearchStax UI accelerator to speed up the project
- Only 2 new Sitecore renderings were created
- 7 new SearchStax computed fields were added
Results
- The marketing team can now leverage analytics to create better and more relevant customer experiences
- Less than 70 hours of Sitecore development were used to perform the changes in the code base and Sitecore
- Around 10 hours of development were used to configure SearchStax search apps
- Less than 20 hours of front-end development were used to give the search page the needed look and feel
You guys nailed it!
We needed a way to move forward more easily and Konabos helped us determine a way forward. It was very clear that you guys are extremely professional, experienced, and knowledgeable. Every question we could possibly think about you guys just nailed it.
We would walk away from meetings saying, “Wow! These are the kind of recommendations that we need and not beating around the bush.”
~ Bianca - Design Team Manager
True Partners in Every Sense
Konabos is not a vendor. They are a partner. In our partnership, there is a genuine concern for the individuals and our organization at American Bath Group.
Akshay and his team at Konabos have been instrumental in helping support and advance our digital platform. More importantly, they listen to what direction we want to go and offer options and solutions to us. They are true partners in every sense, and we're thankful for them.
~ Michael - Director of Marketing
Looking forward to a robust digital future.
Identifying the need for updating our processes and not just our technology made total sense and we look forward to these improvements.
Your recommendations and detailed documents have provided several talking points and have helped us with the cultural shift to make the next moves toward a robust digital future.
~ John - Director, Marketing and Communications
Honest and Trustworthy
Konabos is like an extension of ABG's team. They are honest and trustworthy in highlighting ways we can better utilize our resources to save money.
~ Marc - CMS Systems Admin
You guys nailed it!
We needed a way to move forward more easily and Konabos helped us determine a way forward. It was very clear that you guys are extremely professional, experienced, and knowledgeable. Every question we could possibly think about you guys just nailed it.
We would walk away from meetings saying, “Wow! These are the kind of recommendations that we need and not beating around the bush.”
~ Bianca - Design Team Manager
True Partners in Every Sense
Konabos is not a vendor. They are a partner. In our partnership, there is a genuine concern for the individuals and our organization at American Bath Group.
Akshay and his team at Konabos have been instrumental in helping support and advance our digital platform. More importantly, they listen to what direction we want to go and offer options and solutions to us. They are true partners in every sense, and we're thankful for them.
~ Michael - Director of Marketing
