Ken Gray - Digital CX Strategist
7 Feb 2022
Every year there are seasonal and special days like MLK Day, Valentine’s Day, Christmas, Thanksgiving, Black History Month, etc. Pick the ones that matter to your organization and personas and plan and prepare for them ahead of time. We see this in department stores and how they change their displays and checkout aisles like clockwork…as soon as Halloween is over, the candy and ghosts disappear and Christmas wrapping paper, trees, and decoration displays show up…seemingly overnight.
Depending upon how many hands a piece of content has to pass through, approvals can cause delays, especially if it passes through the legal department. Have a predefined process where each party knows the expected turn-around times.
Do you have pre-approved assets ready to go? One organization we worked with had a requirement that faces of individuals were not to be shown in their stock photography, knowing these prerequisites allows your graphics team to prepare, pre-approve, and store assets in your digital asset management system (DAM) for quick and easy selection for future campaigns. Don’t have a DAM? Let’s talk.
Many organizations create content just for the sake of creating content hoping that something will stick. However, that creates an enormous burden on the content creation team and often doesn’t net the results desired. The adage “less is more” is applicable here.
Having a data-backed, strategic approach to content creation means that you’re creating more relevant content for each of your target audiences (personas). Focusing on quality rather than quantity has a much better return on your time investment, as relevant content is shared virally and sought after.
As mentioned above in the planning section, there are certain things that are seasonal or happen repeatedly and with so many new technologies on the market, there are ways to automate many of them to save time which allows your content creation team to spend more time being creative.
Lead nurturing, follow-up e-mails, and shifting marketing qualified or sales qualified leads to another process, in a marketing campaign, are just some of the things you can automate. With these, you can set markers for analysis to create predictable and consistent conversions.
Ken is a two-time Sitecore Strategy MVP (2019-2020) who has been working with the Sitecore platform for more than eight years. He has over 20 years of experience in business analysis, software development, content management, marketing, and digital strategy.
Ken’s passion for data-backed marketing and personalization along with his coaching and training abilities, aids Konabos in helping dozens of Content Authors and Sitecore Marketers improve their productivity and knowledge of Sitecore; thus maximizing each client’s Sitecore investment.
In short, Ken makes the complex toolset of Sitecore, simple.