Toastmasters' Digital Evolution Roadmap
We walked away from meetings with Konabos saying, Wow these are the kind of recommendations that we need and there was no beating around the bush. What really helped deliver the best experience, was the fact that Konabos is personally invested in what we are doing here at Toastmasters.
Bianca Montoya
Design Team Manager
100%
Technology alignment with business goals
50%
Reduced onboarding time by up to 50%
Project Brief
Toastmasters partnered with Konabos to modernize its digital landscape amidst the challenges posed by the COVID-19 pandemic. The strategic roadmap developed provided a clear vision for technology investments and emphasized optimizing internal processes. This initiative ensured that Toastmasters could adapt to changing market demands, maintaining a competitive edge in the educational sector.
Challenge
Toastmasters International faced significant disruptions due to the COVID-19 pandemic, resulting in an outdated and unsupported technology stack. Uncertainty surrounded the decision to upgrade legacy systems versus adopting a modern, composable technology stack. Additionally, a lack of data and metrics hindered the development of a comprehensive customer experience (CX) roadmap, complicating their ability to identify effective solutions.
Our Approach
Konabos conducted an extensive analysis of Toastmasters’ operations through research and audits. We created a Current State Analysis document detailing existing personnel, processes, and technology. Our team developed a two- and five-year Future State Roadmap and Gantt chart to clarify the necessary improvement steps. By prioritizing strategy and process changes before technology adoption, we ensured future investments aligned with Toastmasters’ goals, allowing them to identify potential challenges and streamline operations.
Results
Our collaboration led to improved operational efficiency, allowing Toastmasters to optimize workflows and reduce waste. Enhanced communication fostered better teamwork and member-club relationships. The detailed roadmap provided clear guidance for implementing CX improvements, including necessary milestones and resources. The Current State Analysis document facilitated quicker and more consistent onboarding of new hires and vendors. Quick wins identified by Konabos led to immediate improvements in member engagement through various marketing and UX enhancements.
Testimonial
I wish I had the [current state] document when I started with Toastmasters two years ago, as it has been invaluable in helping us avoid past mistakes. Konabos' expertise simplified a complex process, and we're now using the document to onboard new hires.
Michael Newman
Senior Manager, Digital Product Delivery
Testimonial
We were not sure whether updating our legacy systems would help or if we were sunk; Konabos really helped us gain clarity of our options to achieve our envisioned future state.
Holly Keily
Research Department Manager
Testimonial
Konabos’ recommendations and detailed documents helped us with the cultural shift to make the next moves toward a robust digital future.
John Lurquin
Chief Marketing and Development Officer
Testimonial
I wish I had the [current state] document when I started with Toastmasters two years ago, as it has been invaluable in helping us avoid past mistakes. Konabos' expertise simplified a complex process, and we're now using the document to onboard new hires.
Michael Newman
Senior Manager, Digital Product Delivery
Testimonial
We were not sure whether updating our legacy systems would help or if we were sunk; Konabos really helped us gain clarity of our options to achieve our envisioned future state.
Holly Keily
Research Department Manager