QR Code Medallions Improve Post Purchase Experience and Support for ABG Customers
Konabos is like an extension of ABG's team. They are honest and trustworthy in highlighting ways we can better utilize our resources to save money.
Marc Lamothe
Director Of Web Technology
45%
reduction in installation related support inquiries
60%
faster customer access to product documentation
1
centralized system replacing multiple manual support workflows
Project Brief
ABG needed a consistent and scalable way to improve the post purchase experience across multiple brands and product lines. Customers installing bathtubs and other products required immediate access to accurate specifications, installation instructions, videos, warranty information, and support resources.
Konabos was engaged to design a centralized, brand aware QR code driven experience that could be deployed at scale across manufacturing, integrate with existing and future data sources, and remain flexible for evolving business needs.
Challenges
Before engaging Konabos, ABG faced several operational and experience challenges:
• No unified post purchase digital experience across brands
• High volume of customer service inquiries for basic installation and documentation
• Manual and inconsistent distribution of product information
• No centralized system linking individual physical products to dynamic digital content
• Risk of medallion ID conflicts across brands
• Coordination complexity with external label vendors
• Need for future ready architecture supporting legacy and new products
Our Approach
Konabos designed and implemented a QR Code Medallion system that uniquely ties each physical product to a digital landing experience.
Each medallion is printed during manufacturing and links to a minimal, brand specific product detail page optimized for mobile scanning.
Key Implementation Highlights
• Unique medallion numbers embedded in scannable QR labels
• Brand aware standardized product detail pages
• Centralized content and data management
• Elastic Search integration with CSV driven product data
• Architecture prepared for future Universal API integration
• Conflict free medallion logic across brands
• Secure collaboration with external label vendors
• Planned support for legacy products via manual medallion entry
The solution was built with extensibility in mind, allowing ABG to layer in future capabilities without replatforming.
Results
The QR Code Medallion system delivered immediate and long term value for both customers and internal teams:
• Faster access to installation and support content at point of use
• Reduced customer support requests related to documentation
• Improved consistency across brand support experiences
• Simplified content management and data delivery
• Scalable architecture supporting future enhancements
Customer Testimonials
Konabos’ recommendations and detailed documents helped us with the cultural shift to make the next moves toward a robust digital future.
John Lurquin
Chief Marketing and Development Officer
Customer Testimonials
Konabos is like an extension of ABG's team. They are honest and trustworthy in highlighting ways we can better utilize our resources to save money.
Marc Lamothe
Director Of Web Technology
Customer Testimonials
Konabos was instrumental in improving the stability and performance of our website. They pinpointed the issues and clearly communicated the plan to resolve them. Konabos also made themselves available for troubleshooting at a moment's notice, which was very reassuring.
Denise Moorcraft
Director Application Services
Customer Testimonials
We were not sure whether updating our legacy systems would help or if we were sunk; Konabos really helped us gain clarity of our options to achieve our envisioned future state.
Holly Keily
Research Department Manager
Customer Testimonials
Konabos demonstrated unmatched expertise in our American Bath Group kiosk development. Their commitment to excellence and timely delivery resulted in a cutting-edge and user-friendly product that elevated our brand and significantly enhanced customer engagement. From design to implementation, Konabos’ dedication to understanding our unique needs set them apart. We highly recommend their services to anyone seeking innovation and “true” collaboration.
Jason Burdette
EVP MarCom and CX
Customer Testimonials
We walked away from meetings with Konabos saying, Wow these are the kind of recommendations that we need and there was no beating around the bush. What really helped deliver the best experience, was the fact that Konabos is personally invested in what we are doing here at Toastmasters.
Bianca Montoya
Design Team Manager
Customer Testimonials
Konabos is not a vendor. They are a partner. In our partnership, there is a genuine concern for the individuals and our organization at American Bath Group.
Akshay and his team at Konabos have been instrumental in helping support and advance our digital platform. More importantly, they listen to what direction we want to go and offer options and solutions to us. They are true partners in every sense, and we're thankful for them.
Michael D'Orio
Director of Marketing
Customer Testimonials
I will not hesitate to select Konabos as a training provider again in future.
Olga Novikova
Manager, Talent Development
Customer Testimonials
Konabos’ recommendations and detailed documents helped us with the cultural shift to make the next moves toward a robust digital future.
John Lurquin
Chief Marketing and Development Officer
Customer Testimonials
Konabos is like an extension of ABG's team. They are honest and trustworthy in highlighting ways we can better utilize our resources to save money.
Marc Lamothe
Director Of Web Technology