Akshay Sura - Partner
16 Oct 2018
Driving an immersive customer experience with Sitecore Experience Commerce + IoT
How can you leverage Sitecore to drive a better customer experience? In this session, we’ll demonstrate how you can combine IoT, xConnect, xDB, Marketing Automation, EXM, and SXA, all tied together with Sitecore Experience Commerce, to deliver a more personalized, meaningful experience for customers at a fictional theme park called SitecoreLand! Using IoT devices to track entry and exit to and from the park as well as engagement with rides and concessions, we can provide incentives and special offers to park guests to optimize line wait times and concession traffic. With marketing automation and EXM, we can upsell “Fast Passes” to skip long lines or cross-sell ride or park merchandise. All of this can be done with a relatively small amount of effort!
Using Sitecore Experience Commerce (XC) and Sitecore Experience Manager (EXM), we’ve created a modern loyalty program for our restaurant brands that have helped to reduce churn, increase retention rates, and drive category sales online through marketing campaigns and marketing automation. In this session, we will show you how we implemented the solution and how our clients and their customers have reaped the benefits of loyalty programs.
Gothenburg, Sweden – October 25 2018 – 4:30PM to 9PM Stendahls, Vasagatan 7, 411 24 Göteborg, Sweden https://www.meetup.com/Sitecore-User-Group-Gothenburg/events/254459033/
Manchester, UK – October 26 2018 – 6PM to 9PM Valtech, Basil Chambers, 65 High Street, Manchester, M4 1FS. https://www.meetup.com/en-AU/sug-uk/events/254680966/
Poznan, Poland – October 29 2018 – 5:30PM to 9PM Cognifide, Murawa 12/18b, 61-655 Poznań, Poland https://www.meetup.com/Sitecore-User-Group-Poland-SUGPL/events/254171357/
Prague, Czech Republic – October 30 2018- 6PM to 9PM Café Neustadt, Karlovo namesti 23/1 120 00 Prague https://www.meetup.com/Sitecore-User-Group-Czechia-Slovakia/events/253133016/
Brussels, Belgium – October 31 2018- 6PM to 8PM Havenlaan 86C, 1000 Brussel, Belgium https://www.meetup.com/Sitecore-User-Group-Belgium/events/253339164/
Eindhoven, Netherlands – November 1 2018- 5:30PM to 10:30PM Aviva Solutions, Kastanjelaan 400, 3e etage, 5616 LZ Eindhoven, Netherlands http://www.sugnl.net/agenda/sugnl-meeting-november-2018-aviva-solutions.aspx#onderwerp
Copenhagen, Denmark – November 2 2018- 5PM to 9PM https://www.meetup.com/Sitecore-User-Group-Denmark/events/255031314/
If you have any questions or concerns, please get in touch with me. (@akshaysura13 on twitter or on Slack).
Credit: Thanks to Jason’s wife Anna for designing the posted for us
Akshay is an nine-time Sitecore MVP who has spent more than a decade working exclusively on Sitecore projects.
In addition to his work as a solution architect, Akshay is also one of the founders of SUGCON North America 2015, SUGCON India 2018 & 2019, Unofficial Sitecore Training, and the Sitecore Slack.
Akshay founded and continues to run the Sitecore Hackathon. As one of the managing partners of Konabos Consulting, Akshay will continue to work with clients to lead projects and mentor their existing teams.