Akshay Sura - Partner
9 Oct 2023
In the ever-changing digital space, brands constantly try to strengthen their bond with users. The two biggest strategies that are most significant are personalization and A/B testing. Let's go in-depth about the roles and responsibilities needed on a team for personalization and A/B testing.
Blueprinting: Developing a strategy that aligns with business goals.
Customer Profiling: Categorizing audiences based on their likes, where they're from, and more.
Performance Metrics: Setting clear goals to evaluate if campaigns were successful.
Data Mining: Finding information that will help you make better decisions.
Insights Generation: Piecing together data to better understand user trends and preferences.
Reporting: Regularly communicating findings with the team.
Test Design: Make tests for different ideas you may have.
Monitoring: Watching how well each test performs in real time.
Optimization: Continually making small changes based on test results so it performs better every time.
Content Development: Writing content catered explicitly to specific audiences.
Collaboration: Working with teams that develop strategies so your work aligns with their plans.
Refresh Cycle: Periodically check on content after feedback or an A/B test finishes to see if it can be improved.
Tool Management: Choosing which tools to reach your goal and then managing them.
Integration: Ensuring smooth transition between tools into existing systems already being used by the company.
Troubleshooting: Addressing any technical problems encountered when using these tools during implementation.
Design Variants: Creating different design layouts for A/B testing.
User Journey Mapping: Making the user experience as smooth as possible when they use the website.
Feedback Integration: Using feedback and test results to make design improvements.
Regulation Adherence: Ensuring everything aligns with data privacy regulations locally and globally.
User Consent Management: Put in place ways of getting permission from viewers to collect their data.
Training: Teaching the team privacy best practices.
Timeline Management: Making sure projects stay within schedule, and all milestones are met.
Resource Allocation: Assigning tasks to people on the team and managing workloads.
Stakeholder Communication: Being a middleman between other departments, higher-ups, and your team.
Test Implementation: Double-check that tests were implemented correctly without any issues that may get in the way of accurate results.
Feedback Collection: Reaching out to users who have interacted with personalized experiences to gather information about it.
Improvement Recommendations: If there's room for improvement based on a user reaction or test result, then you suggest it in a report so it can be implemented by someone else on the team.
Education: Ensure everyone unfamiliar with these strategies understands their value and process.
Reporting: Sharing insights that non-technical stakeholders can understand through regular meetings about how things are going in this business department, what can be improved, etc.
Collaboration: Working with other departments to align personalization efforts with broader business goals.
Creating a tailored digital experience using personalization tools while optimizing things through A/B testing is a significant feat. It takes being strategic, knowledgeable, creative, and very careful. Businesses can take full advantage of these strategies by defining each role and responsibility. Deepening connections with viewers and constantly updating their digital presence for maximum impact. It is possible that one or more of the above-mentioned roles could be part of the responsibilities of a single team member.
Akshay is a nine-time Sitecore MVP and a two-time Kontent.ai. In addition to his work as a solution architect, Akshay is also one of the founders of SUGCON North America 2015, SUGCON India 2018 & 2019, Unofficial Sitecore Training, and Sitecore Slack.
Akshay founded and continues to run the Sitecore Hackathon. As one of the founding partners of Konabos Consulting, Akshay will continue to work with clients to lead projects and mentor their existing teams.