Why You May Not Need Sitecore Extended Support

Ken Gray - Senior CX Strategist

24 Mar 2023

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When it comes to software products, it's often assumed that upgrading to the latest version or obtaining official support from the vendor is necessary to maintain functionality and security. However, this is not always the case, and there are alternative solutions available, such as the personalized and responsive support offered by Konabos.

Not all products need to be upgraded or "officially" supported by the software vendor and sometimes their support is less than ideal. Not to worry, Konabos' personalized, responsive Sitecore support has you covered even for unsupported versions.

Konabos support is led and backed by a team of Sitecore MVPs (Most Valuable Professionals) who are highly skilled and experienced in working with all versions of the Sitecore digital experience platform. We provide customized support solutions, performance tuning, upgrades, and fixes for the most challenging Sitecore issues. We understand that every Sitecore website is unique and as such, we ensure that your support program is tailored to the specific needs of your organization, regardless of whether or not the products you are using are officially supported by Sitecore.

Konabos Sitecore MVPs can help you with the following Sitecore versions:

  • Sitecore 5
  • Sitecore 6.0
  • Sitecore 6.1
  • Sitecore 6.2
  • Sitecore 6.3
  • Sitecore 6.4
  • Sitecore 6.5
  • Sitecore 6.6
  • Sitecore 7.0
  • Sitecore 7.1
  • Sitecore 7.2
  • Sitecore 7.5
  • Sitecore 8.0
  • Sitecore 8.1
  • Sitecore 8.2
  • Sitecore 9.0
  • Sitecore 9.1
  • Sitecore 9.2
  • Sitecore 9.3
  • Sitecore 10.0
  • Sitecore 10.1
  • Sitecore 10.2
  • Sitecore 10.3

This means that even if you are using an older version of Sitecore or a third-party add-on that is no longer officially supported, Konabos can still provide expert assistance and ensure that your system is running smoothly and securely.

Konabos Sitecore MVPs can also help you with new Sitecore composable, headless, cloud-based products:

  • Sitecore Email Experience Manager (EXM)
  • Sitecore Web Forms for Marketers (WFFM)
  • Sitecore Experience Commerce (SXC)
  • Sitecore Experience Accellerator (SXA)
  • Federated Experience Manager (FXM)
  • Marketing Automation
  • Sitecore xConnect and Sitecore Experience Analytics
  • Sitecore Forms
  • and more...
  • Sitecore XM Cloud
  • Sitecore Content Hub One
  • Sitecore Connect
  • Sitecore Send (formerely Moosend)
  • Sitecore CDP (formerely Boxever)
  • Sitecore Personalize
  • Sitecore OrderCloud (formerely Four51)
  • Sitecore Search
  • and more...

Our personalized support approach means that you receive prompt and effective solutions to any issues you encounter, as well as proactive guidance on how to optimize your Sitecore implementation for better performance and ROI. Read more about our SLA targets and get more information.

What are the benefits of not buying extended support from a vendor and going with a specialized support service?

Great question! There are several benefits to choosing a specialized Sitecore support service over buying extended support from the software vendor:

  1. Cost-effective: Software vendors often charge a premium for extended support services, which can be a significant expense for businesses. Specialized support services typically offer more cost-effective pricing models, such as subscription-based plans or hourly rates.
  2. Personalized support: Specialized support services often provide personalized support tailored to the specific needs of their clients. This means that businesses can get the support they need, when they need it, without having to pay for unnecessary services or support they don't require.
  3. Expertise: Specialized support services are typically staffed by experts with in-depth knowledge and experience in their respective areas. This can be particularly valuable for businesses with complex IT environments or unique needs that may not be addressed by vendor support services.
  4. Flexibility & Responsiveness: Specialized support services often offer more flexibility in terms of service delivery and customization. This can include things like on-demand support, custom SLAs, and customized reporting.
  5. Access to specialized tools and resources: Specialized support services may offer access to specialized tools and resources that can help businesses optimize their IT environments and achieve better results.
  6. Proactive Sitecore Support: A very unique feature of specialized support as offered by Konabos Sitecore MVPs is that of regular monitoring and Sitecore Audit services where we review Sitecore logs and performance and find potential issues before they manifest in Sitecore outages or real problems.

In summary, while official software vendor Sitecore support and Sitecore upgrades may be necessary in some cases, Konabos offers a valuable alternative for those who require personalized, expert support for their Sitecore implementation, regardless of the specific products they are using.

Overall, choosing a specialized support service over extended support from a software vendor can provide businesses with a more agile, personalized, and cost-effective solution that is tailored to their organization's specific needs. Let us know how we can help.

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Ken Gray

Ken is a two-time Sitecore Strategy MVP (2019-2020) who has been working with the Sitecore platform for more than eight years. He has over 20 years of experience in business analysis, software development, content management, marketing, and digital strategy. 

Ken’s passion for data-backed marketing and personalization along with his coaching and training abilities, aids Konabos in helping dozens of Content Authors and Sitecore Marketers improve their productivity and knowledge of Sitecore; thus maximizing each client’s Sitecore investment. 

In short, Ken makes the complex toolset of Sitecore, simple.

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